At Axis Shop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund and return process. Please read our policy carefully to understand your rights and responsibilities.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging with all tags, labels, and accessories included.
• A request for a refund must be made within 7 days of receiving the item.

2. Non-Refundable Items

Certain items are non-refundable. These include:

• Products that have been used or damaged after delivery.
• Items purchased as part of a “Final Sale” or discounted for clearance.
• Custom or personalized items that have been altered based on your preferences.
• Gift cards and promotional items.

3. Return Process

To initiate a return, follow these steps:

1. Contact Us: Email us at info@axisshopbd.com or call +88 01629 339 677 within 7 days of receiving your order. Provide your order number, details of the product you want to return, and the reason for the return.
2. Approval: Our team will review your request and, if eligible, provide you with return instructions.
3. Shipping: You are responsible for the cost of return shipping unless the item is faulty or incorrect. We recommend using a trackable shipping service to ensure the safe return of your item.

4. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, your refund will be processed as follows:

• Original Payment Method: The refund will be credited back to the original method of payment within 7-10 business days.
• Partial Refunds: In some cases, only a partial refund may be issued (e.g., if the item shows signs of use or is returned incomplete).

Please note that shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

If you received a defective or incorrect item, we will replace it at no additional cost. Please contact us within 7 days of receiving the item to arrange an exchange. If the item is no longer available, we will offer a full refund or an alternative product of equal value.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

• Check with your bank or credit card provider, as processing times may vary.
• Contact our customer service team at info@axisshopbd.com if there are any further delays.

7. Cancellation Policy

If you wish to cancel an order, please contact us immediately. Orders can only be canceled before they are processed and shipped. Once an order has been shipped, it cannot be canceled, but you may return the item after receiving it, in accordance with our return policy.

8. Changes to This Policy

Axis Shop reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at:
Email: info@axisshopbd.com
Phone: +88 01877 144 849